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Golden Bear Cottages BBB Business Review

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"Went to Golden Bear Cottages with a large group of college friends for a weekend, had an absolutely fantastic time. Wonderful staff who really took care of us. Excellent location, nice homey feel in all the cabins. Would absolutely recommend to anyone interested in a weekend in Big Bear. Stayed December 14-16 2012, traveled with a group of over 100 friends."
John E
San Diego, CA 12-19-2012
"This was our third wonderful stay at Golden Bear Cottages. We always like to stay there for our wedding anniversary. We appreciate the friendliness and cleanliness. Don is a super sweet host and very accommodating as he understood that we wanted to stay in cottage # 27 since our anniversary is on that same day. It's our own silly, romantic thing, but the kind people at Golden Bear understood. We will definitely stay there again. Thank you"
Tutalita T
Burbank, CA 01-02-2013
"Great time at the Golden Bear Cottages! We had a great time at this family friendly mountain resort. The fireplace is cozy. It was great hearing the kids running through the park having a great time. It is a great family atmosphere. I felt safe and would come here again with kids to go skiing, or a girls trip. I spent this one with my husband and we will for sure come back and visit again. I was very impressed with the friendly greeting and the checking out process. I sat and talked to the owners for a bit and felt like i have known them for years. Cant wait to go back there since there has been a bunch of new snow. We give the Golden Bear Cottages 5 of 5 stars!"
R Landon
Redlands, CA 01-10-2013
"Loved these cabins sooo much. Watching TV in the spa having mimosas on Sunday morning was just the best!! The weekend was a gift from out daughter, Kerin. Now it will be our favorite mountain getaway. We can't wait to come back on our own. Sincerely, Erin Zaharopoulos"
Erin Zaharopoulos
Highland, CA 02-11-2013
"Nowhere else like it! Golden Bear Cottages resort is a family favorite for us to stay for vacation getaways. We've been repeat visitors for the last thirty years! The customer service exceeds any I have ever had - genuine, gracious and a joy to do business with. The constantly updated cabins are homey and comfortable, and supply all the basic amenities. It's our home away from home - we would recommend to anyone and everyone! We all give Golden Bear Cottages the top rating for - Value, Location, Sleeping Quality, Non-hotel Private Cabins, Cleanliness and Guest Service. Our last stay was in November 2013. We traveled with our extended family from California and we all stayed together in one big cabin. We also love your new website Hotel Big is the perfect place for people searching for a mountain vacation in a private cottage or fully stocked cabin rental that have hotel services, but don't want to stay in a hotel. They want a non-hotel."
Leanne P
San Jacinto, CA 12-18-2013
"Imagine a beautiful rustic cottage in the woods...that is what we always get, and it is so great to have time to visit with the family who owns this beautiful mountain resort and takes so much pride in it. We stayed this trip in Snuggle Bear, it was so adorable. I always feel like I am in grandma's house--so warm and cozy. My husband caught a glimpse of the raccoon family that lives near the cottage one night and another time we enjoyed the squirrels that were playing out front during the day. These historic cottages are not all new and modern because they were built over 100 years ago, but fancy is not what you want in a mountain cabin. The beds are always comfortable, the interior of each cabin is warm and so cozy, and we have every thing we need. Their staff were very friendly and helpful and more than accommodating this time as well as the first. Golden Bear Cottages is in a very convenient location, only a block from the lake and just about a mile from Big Bear Lake's famous village. The cabins are private, so I did not hear any noise from any other cottages either. We can't wait to travel back again to Big Bear Lake and we will definitely stay at Golden Bear Cottages again. My ratings for this beautiful family run Christian resort are 5 stars for rooms, service, value and cleanliness. It is so... perfect for our family. This was our third vacation trip to Golden Bear Cottages."
Karen E. See
San Diego, CA 11-12-2013
"Review comments: You know that we love Big Bear and all that it brings to us and our family. We come 2 times a year to our favorite big cabin at Golden Bear Cottages and we always have a great time. Thanks to Lisa, Lenny and all the wonderful staff at Golden Bear"
Mark Zamudio
Ontario, CA 05-09-2013
"My family of six had a blast @BigBear. We stayed at Golden Bear Cottages #7KnottyPine cottage. We went to spend my daughters 3rd birthday. She's the only girl we have so we wanted to try something different away from all the contaminated air down here in Los Angeles. My kids played like monkeys even though I was a little scared when I heard a bear getting close to the trash cans. I had a lot of fun (am 27 years old and I was acting like a 10 year old). We are planning to go back on January and have already made a reservation for a big family cabin. All we can say is thanks to Lisa for answering every single question (in English and Spanish) we were asking. They are very friendly people and I recommend this place for your family too."
Danny Solis
Los Angeles, CA 12-03-2013
"We give our favorite family friendly destination in Big Bear Lake a top rating - a 5 star review for the best place to stay. We always love to go back for another great retreat in Big Bear at Golden Bear Cottages. This is just a sample of why we have a family reunion up there every summer. We have stayed at the Golden Bear Cottages for at least the past 12 years. They have every type of big cabin or small cottage to accommodate both our big family as well as our small family's individual needs. There is a lot do do for the kids, family movie night at the pool, swimming, ping pong, basketball, sand lot volleyball, horse shoes, and there is even a great playground for our smaller children. And, they have the best service! A couple of years ago we had car problems and were stuck for two extra days. Lisa, who works in the office, was able to find me a great mechanic and helped me get my car fixed and on the rode again. The staff at Golden Bear also made sure I had a place to stay while my car was in the shop, and they gave me a great rate since we were stranded. This is the best place to stay in Big Bear. We can't wait to go up there again this Summer. See you again on the Thanksgiving holiday in Big Bear Lake, Antonio Carlini, a Yelp Member"
Antonio Carlini
Highland, CA 09-27-2013
"Love My Family of Five says: Great place to stay!!! We had a wonderful experience!!! The staff was very nice and helpful with giving us advice on things to do in Big Bear!!! If you are looking for a nice clean cabin then I recommend Golden Bear Cottages!!! We will be back again soon. Excellent place for family!!!"
Laura F
East Highlands Ranch, CA 06-02-2013
"We chose to stay at Golden Bear Cottages. This was my 2nd visit to Big Bear this year. Before finding Golden Bear Cottages we were at a different place last February and stayed at a cabin, which was extremely expensive, extremely small with a bed that was very uncomfortable. This time we chose to stay at Golden Bear Cottages! The cabin was cute with plenty of space for my family of four. The cabin was very clean & smelled great with a nice big jacuzzi tub in it! Our teenage son slept on the pull out futon sofa bed and said it was one of the most comfortable beds he's ever slept in. The staff (Lisa & Lenny) were very friendly and you can tell they take pride in running their business & keeping customers happy. There is a common area with picnic tables and grass with plenty of playing room for the kids to play. The kids enjoyed the pool & my husband enjoyed the spa. Would highly recommend these cabins to family & friends and we will definitely stay there again. Golden Bear cottages is the best non hotel in Big Bear lake. Thank you Golden Bear Cottages for making our return visit to Big Bear a positive one! We are coming again soon to visit our new friends at Golden Bear!"
Patricia A
Redlands, CA 06-06-2013
"From worldly travelers, this is really saying something: 'Golden Bear Cottages is one of my top ten places to go.' I call it our non-hotel"
Mike McCallum
Apple Valley, CA 07-04-2013
"Posted on Facebook: Just wanted to say thank you for the wonderful time I had up in Big Bear this last weekend. Staying at your Bear Hug cottage was a delight and all the owners were very friendly and helpful!"
Stephen Williams
Indio, CA 08-03-2013
"Posted on TripAdvisor: Our group had a great time at Golden Bear Cottages. We took up many different cabins throughout the resort. The grounds were clean and inviting. Plenty of space for all of us to hang outside together, kids to play, grills, pool/spa, and just enjoy ourselves. My cabin was a lot more roomy than most places I get to stay. It's a rustic feel and not the hilton, but I didn't expect that at all. The technology is a little out of date, but I never needed it so didn't care. Very friendly staff that was inviting and helpful throughout the stay. The area is just beautiful and the climate was great. I would definitely go back some day and do it again."
Rich Heffernan
St. Louis, MO 08-08-2013
"Stayed at the Golden Bear cottages resort this past week for a group get together. Cabins were clean and comfortable. The thing that really made the cabins and trip enjoyable were the friendly staff. They were exceptionally courteous and friendly and really went the extra mile to make us feel welcome and valued as customers and patrons. All the basic amenities worked just fine - water got hot quickly, beds were comfortable and clean, Wi-Fi was free, etc... They were also great helping us find local places to eat and figuring out activities to do. They even helped make adjustments so we could stay a day longer in our cabin than originally expected. We are also posting our top notch review on TripAdvisor and Yelp"
M Kenebahl
MDR, CA 08-08-2013
"I made my first trip to California and tried this place at the recommendation of a friend. It was a great experience, the staff was helpful and friendly. They recommended GOOD places to eat and even offered coupons. This review will also be posted on TripAdvisor for other family's and groups to find out about this great Big Bear Lake resort. I believe that Golden Bear Cottages is truly the best place for mountain lodging accommodations and service."
J Cohen
Tom's River, NJ 08-08-2013
"I didn't know what to expect as I was part of a group retreat booking and had ever been here before. My initial impression was that it was an absolutely beautiful setting. Just rustic enough to feel relaxed, and professionally staffed enough for me to feel well taken care of. Kinda like a personal cabin where someone else cleans and provides fresh towels and everything. I stayed in August 2013, and traveled on business. I give Golden Bear Cottages resort a top rating."
Rob P
Edmonton, Canada 08-10-2013
"This is a historic rustic Cottages/Cabins Resort. Its not your traditional chain lodging with the fancy star ratings and valet parking. It's family owned, managed, and operated. Can't ask for more of an ownership stake from the people who owns it. Very comfortable, in walking distances from the local mountain convenience store, marina, park, and mom/pop shopping. Best non hotel place to stay in Big Bear Lake. The owners are very knowledgeable of the Big Bear area. They work with local businesses for discounts for their guests. I believe, its a 20% discount at the Marina for rentals, and even more at the wake board park. We'll be back for our next years family reunion. Guest Tip: Ask for business coupons in the area that Golden Bear Cottages have partnered with for other great guest discounts."
Z Orr
Las Vegas, NV 08-08-2013
"Best resort in Big Bear! We give Golden Bear Cottages 5 of 5 stars. Reviewed on TripAdvisor as well. Perfect. A great getaway. Cabins are clean and comfortable, friendly staff, and more! This resort has plenty to offer. Pet friendly cabins, pools, WI - FI, cabin spas! There are also so many cabins to choose from. All different sizes! I enjoyed my stay so much. I HIGHLY recommend you try it out! I can't even name all the good things in one review."
Trevor Halloway
Las Vegas, NV 08-17-2013
"I love the Golden Bear sooo much because of the family that runs it. I'm going to Big Bear today just to hang out. We don't have time to stay the night this time, but would never drive through without stopping to see Don and Karen Di Carlo. Love them like family. Staying at the Golden Bear Cottages, makes you a part of their family. Here I come guys, see you later on."
Tracylyn Sharrit
San Bernardino, CA 09-07-2013
"We have reserved our cabin again - for Thanksgiving. If you want to know why, just look at the review we posted on TripAdvisor after our last stay at beautiful Golden Bear Cottages resort. We have been wanting to get back there for 2 years, and we finally got it in our budget to do so. Can't wait to cook our Thanksgiving feast in our beautiful rustic cabin in the mountains. I have attached our previous review that I saved because we were so happy with our experience at Golden Bear Cottages. See everyone at Golden Bear soon! ... “Very Impressed” Reviewed November 19, 2011. Our family found this resort cozy and the family staff helpful. Very happy with the cottage we had, it was cozy, very clean and good kitchen equipment. The staff were really friendly and helpful. We will certainly stay there the next time we go back to Big Bear. We stayed in November 2011, and traveled with our family. Golden Bear is a good value. The location and sleep quality is very good. This is the best place to stay with a family in Big Bear'."
Penny W
Burbank, CA 09-24-2013
"POSTED on 'Thanksgivings we remember! We spent 4 days at Golden Bear Cottages both of these past 3 years for the Thanksgiving holiday. The first time we went to Big Bear lake we were looking for a clean family vacation retreat, and we really found a good one here. We truly enjoyed the hospitality at Golden Bear Cottages. Our 3 children were constantly in and out of the office to borrow sports equipment and ask questions about when the lifts open and so many other things, and the great people there make them feel comfortable each time. Their request was that we return to Golden Bear every year for the holidays. We have already booked a three bedroom cottage for our extended family for this Thanksgiving. It will make our fourth straight year at Golden Bear and we can't wait to get there again. Our family review rating: This is the best place to stay in Big Bear Lake. See you soon!'"
Maury Orlando
Phoenix, AZ 10-20-2013
"The cabin was clean and just as comfortable as we had hoped. I love this place! First time coming here and I had the best experience. The girl at the front was very helpful and sweet. The cabin was huge! I was shocked to walk in to a 2 story cabin with 7 beds. It was so cozy! Everything I needed for cooking was provided. They even had a bbq in my backyard. I'll definitely be back :) We also posted our review on Yahoo and Yelp"
Jessica Qattawi
Riverside, CA 10-28-2013
"“Nice stay in Big Bear” We rate Golden Bear 5 of 5 stars! Just like the last reviewer I saw on TripAdvisor, I too won a weekend trip to Big Bear for 4. 2 night stay at Golden Bear Cottages & tickets to the Oktoberfest. When we arrived they had a 2 person cabin reserved for us b/c the trip was suppose to be for 2 pp but the radio station told me 4pp so I went up with my husband & 2 children. It was a little awkward at first. Lisa at the front desk called her Dad about the mix up & after she hung up with him she went ahead & upgraded us to a bigger cabin at no extra charge. The cabin was nice. Just what I expected for a cabin in the mountains. It was warm, comfortable & very cozy. All the rooms in the cabin are decent size. The 2 recliners in the living room were pretty comfy! Me & my husband actually fell asleep in them on our 2nd night. There were 4 beds upstairs, 2 full or queen & 2 twin size. They were comfortable & the bedding was very warm! There is also free wi-fi. There was an outside area near our cabin where my kids loved to run around, take pictures of the large trees & collect pine cones. After pulling into the resort for the first time, I noticed that I had actually stayed there about 10 yrs ago with 4 other families in one of their larger cabins which is 5 bedrooms. The owner Don gave me a tour of the newly upgraded cabin before we left on Sunday. It's awesome! Very nice & roomy! All the appliances looked to be newly upgraded & the bathrooms were big with jacuzzi baths. I am planning our next trip there with a few other families to go back when it is snowing in Big Bear Lake."
Leslie M
Eastvale, CA 10-23-2013
"“Sweet Get Away” Review also posted on TripAdvisor. We just had a sweet getaway at Golden Bear Cottages in Big Bear. We have stayed here about 3 times now. Right off, Lisa upgraded our room, and what a neat cabin it was, with kitchen and jacuzzi. Cute, clean, cozy....we had a real relaxing time. The staff is super friendly, consistent, and treats you like family, with emails about specials and recreation ideas in Big Bear Lake too. An email prompted us to go this fall, and we had the best 'moderate' hike up Castle Rock Trail. We bought a beautiful sweater in their gift shop. Also had a crisp walk behind the property on quiet, secluded streets, just gorgeous. They are easy to find on the main boulevard, yet we feel like we are secluded in the pines. Golden Bear Cottages is AAA approved and have charming cabins of all sizes. We stayed this time in October 2013. We traveled as a couple."
Jackie S
Yorba Linda, CA 11-04-2013
"Review of a Family Friendly Resort. We also posted this review on TripAdvisor so our friends could find out about this great family owned and operated lodge in Big Bear Lake. We spent our New Years holiday vacation week at Golden Bear Cottages. The cabin was comfy, clean and had all the essentials we needed to feel like home. Don & Lisa are so sweet and make sure all is taken care of for you. We look forward to coming back again next year! Our family gives Golden Bear Cottages our best whole-hearted recommendation!"
Angela E
West Covina, CA 01-03-2014
"Golden Bear Cottages is a nice large size property with lots of big pine trees. Lots of cottages and cabins and with areas to gather and picnic etc. They are family operated and have been in business for years. Our family and friends have been going to Golden Bear Cottages since 1997. Golden Bear's located near the beautiful west end of the lake yet close enough to the village, lake and slopes. The cabins/cottages/rooms are great for anyone- individuals, couples, families or friends. With lots of space and different lodging options available they will also accommodate groups and reunions etc. The cabins are clean and have the necessary amenities for a mountain stay. You can pick from a variety of cabin sizes and prices. Golden Bear is convenient and access is quick and easy to find after driving up the mountain. We refer family or friends and visitors here as well and we all enjoy our experience. Lisa usually answers our phone calls or she's at the desk and she is always super helpful with any arrangements we have made for ourselves or others! Thank you Golden Bear for reliable & consistent lodging & the greatest service in Big Bear Lake. Mickey Marzell., is also a Yelp Reviewer"
Mickey Marzell
Whittier, CA 01-27-2014
"Lisa, Thank you so very much for the wonderful times in your beautiful and comfortable cabins. Lisa, I am so happy that I finally got to meet you this time. You are such a darling person; so helpful and joyful too! We had the best time on our latest visit to Golden Bear Cottages, and we love your cabins. God bless you, your dad and all your family. We will return again soon for more good times with you guys at Golden Bear Cottages resort! Love, Virginia and Gary"
Virginia Vadeboncoeur
Orange County, CA 01-19-2014
"GETAWAY SPOT!'' My girlfriend and I drove to Big Bear to spend a getaway at the Golden Bear Cottages! This was our second stay at the cottages and of course, DON always tends to make us feel like family. He really listens to your wants in a cabin and offers you the best cabin to suit your needs. The cabins are cozy and equipped with all the essentials for cooking (or town is just a mile away for your eating pleasure). If you have plans to visit Big Bear, be sure to check out Golden Bear Cottages. We won't stay anywhere else when we plan a vacation or just an overnight getaway to Big Bear Lake! We also posted our top review on TripAdvisor for everyone else to see how nice Golden Bear Cottages is go for a vacation or getaway. Pamela/JC"
J.C. & Pamela
San Diego, CA 02-01-2014
"The SNOW went from good yesterday at Golden Bear Cottages to excellent today. We just love Golden Bear Cottages warm family feel and family run cottages. Our family enjoys being together in the outdoors and we do not have all of the noise and distractions of being in a hotel. We have made it a tradition to come up every year to your family friendly resort on our birthdays. What a great place to come for the snow!!"
Kelly Loftin
El Cajon, CA 02-07-2014
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