Reservation Policies for Cabin Rentals at Golden Bear Cottages in Big Bear

POLICY FOR STANDARD CABIN RENTALS:

Note: for Large Cabin Rentals, Holiday Periods, High Season and Groups, see explanation at the bottom of this page.

(1) Your credit card will normally be charged 1/2 of your stay plus tax & fees, or the full amount for a one night stay. (2) Check-in is AFTER 3 p.m., but MAY BE LATER DURING HOLIDAY OR PEAK PERIODS. (3) Late check-in by prior arrangement with the balance due on your credit card before arrival. (4) Check out is by 11 a.m. (5) Regular Pet Fee is $10 per day/ per pet. But, a $25 per day "Pet Penalty" will be charged for pets in NON-PET FRIENDLY cabins. (6) Cancellations must be made by phone, but will not be accepted unless confirmed in writing. All cancellations are subject to standard cancellation fees: (7) Cancellations over 60 days from check-in date (90 days during Holiday periods and High Season) will receive a date change with no penalty or a refund minus a $25 to $50 per day re-booking fee. (8) Cancellations less than 60 days prior to arrival may receive a date change minus a $25 to $50 per day re-booking fee, but not a refund. Deposits will be forfeited if cabins are cancelled and not re-booked. Note: 30 day, other long-term rentals and group rentals are not cancellable unless completely re-rented, and a cancellation fee will be applied. (9) Qualifying discounts with proper identification include: AAA, Seniors, Military, Law Enforcement and valid Gift Cards. Please request discount at the time your reservation is made, discounts will not be deducted after that time. (10) Damages to cottages by occupying party or their guests will be charged to credit card(s) on file. Please ask office staff to review your special needs. A non-refundable one-time resort cleaning fee ($25 for small or medium cabins, $50 large cabin, or $75 for retreat cabins) will be charged to each reservation.

POLICY FOR LARGE RESORT CABINS, GROUPS AND HOLIDAY VACATION RENTALS:
(1) A non-refundable deposit for 50% of total will be taken as a GUARANTEE at the time the reservation is made. (2) The entire balance amount must be paid by cash, check or certified check at least 30 days prior to arrival. (3) Cancellation penalties are based on the actual re-rental possibilities and costs involved in cleaning and marketing of cabins; and refunds are usually not given for these types of Group Rentals, Large Cabins and Vacation Rentals. (4) Responsible group leaders will be asked to sign a credit card pre-authorization form to cover any damages or extra cleaning charges caused by their group. A non-refundable one-time resort cleaning fee ($50 large cabins, or $75 for retreat cabins) will be charged to each reservation. For more details, ask your reservations agent or request an explanation in writing.