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Big Bear Lake cabin rental reservation policies
Posted: 21-Jun-08
Please review when making your cabin and group lodging reservations. Original post November 1, 2007, revised February 1, 2021

Reservation Policies for Cabin Rentals at Golden Bear Cottages in Big Bear
Information provided for you by the Big Bear Lake Marketing Association

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RESERVATION POLICY FOR AAA APPROVED STANDARD VACATION CABIN RENTALS:

Note: for Large Cabin Rentals, Holiday Periods, High Season, Groups and Vacation Club see explanations at the bottom of this page.




CALL US TODAY AT 1-800-461-1023
#1 non hotel family friendly Cabins in Big Bear Lake Region
Big Bear Reservation Policies for Cabin Rentals at Golden Bear Cottages. Updated 2-1-21
NOTE: Check your confirmation. Cabin assigned and rates may differ with online booking services.  
If you plan to bring pets, make sure to choose a designated cabin where pets are welcome. Pet fees will be applied.
 
DETAILS (1) Credit card will normally be charged 1/2 of stay, the full amount for a one night stay or reservations received close to check-in date. Our staff reserves the right to modify or upgrade cabins to fit number of guests or late over-bookings. (2) Guest check-in is AFTER 3 p.m., MAY BE LATER DURING HOLIDAY OR PEAK PERIODS.  (3) Late check-in by prior arrangement. Balance is due before arrival. (4) Check out is by 11 a.m. (5) Regular Pet Fee is $15 per day per pet. A "Pet Penalty" will be charged for pets kept inside NON-PET FRIENDLY cabins.  (6) A cleaning fee will be added to third party bookings. (7) Cancellations may be made by phone, but will not be accepted unless confirmed in writing. (8) Cancellations over 60 days from check-in (90 days Holiday and High Season) will receive a date change without penalty or a refund minus a re-booking fee. (9) Cancellations less than 60 days prior to arrival may receive a date change minus a per day re-booking fee, but not a refund.  Deposits will be forfeited if cancelled cabins are not re-booked. Note: long-term rentals and group rentals are not cancellable unless completely re-rented. A cancellation fee will be applied. (10) Qualifying discounts are given in advance including: AAA, Military, Law Enforcement and Gift Cards. Please request discount at the time reservation is made. Discounts will not be deducted after booking is confirmed. (11) A security deposit may be assessed to group reservations or other reservations deemed by the management to be of higher risk. Damages to cabins by occupying party or their guests will be charged to credit card(s) on file, copies of which are taken upon arrival. These cards will be used as protection for damages or incidentals. A  fee to cover possible damages to cabins may be charged for large cabins and groups. Non-refundable resort cleaning fee ($25 for small or medium cabins, $50 for larger cabins, or $75 for retreat cabins) is charged to each cabin booking. (12) No refunds will be issued due to inclement weather. NO REFUNDS will be given for early departures.  
*Concerns need to be made to management as soon as a problem is noticed, NOT AT CHECKOUT.. We will do our best to address your concerns on a timely and courteous basis. Thank you.

Policy regarding inclement weather or early departure:

No refunds will be issued due to inclement weather. To help protect your vacation investment, we suggest purchase of Vacation Rental Insurance on all reservations. CSA Travel Insurance . No refunds will be given for early departures or for cancellations due to inclement weather. Certain restrictions apply. Cancellation of reservations not holding insurance will not receive refunds of any kind, but may be entitled to credit.

Guest concerns need to be made to the management as soon as a problem is noticed. We will do our best to address your concerns on a timely and courteous basis. Thank you. 

Information provided for you and approved by the Big Bear Lake Marketing Association. 
POLICY FOR LARGE RESORT CABINS, GROUPS AND HOLIDAY VACATION RENTALS:
(1) A non-refundable deposit for half (by cash, credit card or check) of total (unless group specifies special needs) will be taken as a GUARANTEE at the time the reservation is made. Golden Bear Cottages staff reserves the right to modify or upgrade cabins to fit number of guests or late over bookings. (2) The entire balance amount of each group cabin must be paid by cash, credit card, check or certified check at least 30 days prior to arrival. (3) Cancellation penalties are based on the actual re-rental possibilities and costs involved in cleaning and marketing of cabins; and refunds are not given for these types of Group Rentals, Large Cabins and Vacation Rentals. No refunds are given for cancellations due to inclement weather.  No refunds are given for "no-show" reservations.  Guest is responsible for the entire amount of reservation if they do not show up or call to cancel the reservation.  Golden Bear Cottages will hold the cabins for any guest who has not called to cancel and therefore losses the opportunity to be able to re-rent that cabin. Golden Bear Cottages will not be financially responsible for financial loss due to a guest/guests not showing up to utilize the rentals that they contracted for. (4) Responsible group leaders will be asked to sign a credit card pre-authorization form, along with giving a credit card for imprint upon arrival or via-fax before their arrival date, to cover any damages or extra cleaning charges caused by their group. Any damages to Golden Bear Cottages will be documented and photographed and will be discussed upon request by the group leader. Damages may include, but are not limited to, broken or damaged furniture and/or other broken or damaged items in cabins, excessive filthiness and/or trash in cabins, soiled carpets, or furniture and items that have been moved without the express permission of Golden Bear Cottages staff. (5) A non-refundable "Group Service Fee" will be charged to all large groups to cover the extra work involved in hosting a group. The group leader will be required to sign a disclaimer that states that the group take responsibility for extra charges. (6) Golden Bear Cottages management will charge a security deposit to groups and large cabins prior to check-in date where there is a higher risk of damage to the resort property. The amount of the security deposit is based on the size of the group and the number of cabins rented. (7) A non-refundable one-time resort cleaning fee ($50 large cabins, or $75 for retreat cabins) will be charged to each cottage/cabin reservation. NOTE: taxes subject to change without notice. For more details, ask your reservations agent to explain the policy or request an explanation in writing.


Policy regarding inclement weather or early departure:

No refunds will be issued due to inclement weather. To help protect your vacation investment, we suggest purchase of Vacation Rental Insurance on all reservations. CSA Travel Insurance . No refunds will be given for early departures or for cancellations due to inclement weather. Certain restrictions apply. Cancelation of reservations not holding insurance will not receive refunds of any kind.


 
Pets are welcome in Pet Friendly cabins only.

Pet Policy: Big Bear lake cabins for rent

Pets are allowed in designated Pet Friendly cottages ONLY.

  The following rules are mandatory for a pet's stay:

  1. The pet(s) is to be on leash at all times when outside cottage.

  2. The pet(s) will be in a crate or a carrier if left unattended in cottage.

  3. Golden Bear Cottages housekeepers will not enter a cottage to do  'Maid

  Service' if pet(s) are not in a crate or a carrier.

  4. Clean up of pet grounds after pet is always required. No pets in pool area.

  5. You are responsible for damages and/or extra cleaning caused by your pet.

  6. A $100 cash deposit may be required, or we may charge your card for damages.

  7. Each pet fee is $15 per day. NO EXCEPTIONS

  8. The pet(s) are not allowed on furniture. We have pet quilts and crates you may
check out in the office for a nominal rental fee as available if you forget yours.

 9. Cleaning your pet in the bathtub is prohibited. No pets in bathtubs or showers please.


Golden Bear Cottages Resort resemble story-book cottages that are perfect for couples, and also for small, medium and large size families. These historic resort cabins at this AAA approved lodging property are easily identifiable as a group of free-standing rental cabins at 39367 Big Bear Blvd. in Big Bear Lake. Golden Bear Cottages can easily be recognized as its own quaint mountain village.


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Vacation in Big Bear Lake California

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Big Bear Lake's best place to stay!
We take care to keep our AAA approved facility clean.
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Big Bear's pet friendliest vacation cabin resort

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Stay with us: Pet travel for dogs of ALL sizes. AAA approved pet friendly Big Bear Lake cabins. Our Cabin Rentals accommodate pets,

Cabin rentals and property description is provided by the Big Bear Lake Marketing Association

Golden Bear Cottages Resort resemble story-book cottages that are perfect for couples, small, medium and large size families. These historic resort cabins at the AAA approved lodging property are easily identifiable as a group of free-standing rental cabins at 39367 Big Bear Blvd in Big Bear Lake. Golden Bear Cottages can easily be recognized as its own quaint village. The AAA approved non hotel in Big Bear Lake. Come, bring your family and large or small group to enjoy our outdoor spa, heated pool and sports recreation areas. You'll find the AAA approved big cabins & cottage vacation rentals as cheap as local mountain hotels.

  
Call us today about price match offers for Military Family Vacation Club too.
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    Full week family vacation rentals start at $998 for a full week. Price match guarantee. Some restrictions apply

Rates for holiday periods like Thanksgiving and Christmas
are the same as high season, but do require longer stays.



Big Bear Lake Cabin Rental Reservation Policy News
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CALL US TODAY AT 1-800-461-1023
Our AAA approved historic vacation cabin rentals have had families and retreats returning year after year for over three quarters of a century. It's a Big Bear mountain tradition for families and groups, a non-hotel mountain experience you will remember forever.


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